The Mobility Solutions segment develops, manages, administers and distributes innovative vehicle-related financial products and services through importers, dealers, finance houses, insurers, call centres and digital channels. The segment is also a provider of fleet management services to corporate customers including fleet leasing and maintenance, fines management, licensing and registration services.
This segment leads in innovative technology and customer focused mobility offerings, and has provided peace of mind to millions of South African vehicle owners. Our approach is offering multiple services and products, delivering efficiency and convenience to our customers.Our business model has an integrated yet distinctive approach that benefits from Motus’ scale. We seamlessly connect customers to various businesses within the Group throughout the vehicle ownership lifecycle. The strategy is to harness the captive channels within our Import and Distribution, and Retail businesses, deepening the brand-customer connection and contributing to customer retention and profitability.
The segment complements and leverages the automotive value chain, providing annuity earnings and strong cash flows. Our ability to analyse proprietary data enables accurate pricing of our offerings, vehicle profiling for the fleet business and management of claims.
We have evolved our offering over many years to enhance the vehicle ownership experience of our customers, identifying and addressing the under-served needs of motorists. This enables Motus to develop meaningful relationships with our customers as our integrated business model provides us with multiple touchpoints. The resilience of our customer base has been evident throughout the pandemic and, as vehicle owners return to normal driving patterns, this results in higher vehicle use, which drives higher utilisation of service and maintenance plans, generating income for the workshops across the Group as well as for Mobility Solutions.
Data forms the foundation of customer insights, which drive the development of continuously evolving products and services presented to customers at the appropriate time in their vehicle ownership journey. Compelling value propositions ensure that customers return to Motus for all their motoring needs and driving value for the Motus value chain.
Ultimately, we strive to deliver a stress-free motoring experience to our customers, while ensuring that every vehicle sold by Motus generates annuity revenue streams for the Group over its useful life.
This segment complements and leverages the integrated automotive value chain, providing annuity earnings and strong cash flows. Our ability to analyse proprietary data enables the accurate pricing of our off erings, vehicle proFIling for the fleet business and management of claims. Through our leading service, maintenance and warranty plans, we add value to the customer while also unlocking revenue for the other business segments by retaining the customer within the Group throughout their vehicle ownership cycle.